Administrator
Experience
If you’re a college or university administrator and want to learn more, please click here to schedule a consultation.
Full service—no exceptions
We understand that administrators are busy. That is why we remove the burden of activities such as writing checks, answering student phone calls, and maintaining confidential information on your servers. This allows you the opportunity to work with students that really need your help. We provide you with the online tools to quickly and easily access student information, verify and confirm refunds, or simply send us a file. We handle all exception processing for you such as returned checks, stop payments and ACH returns. You are also empowered with the ability to issue a check or a personal code to a student instantly, facilitate a refund selection or correct ACH information on the spot.
The support team
We believe a superior administrator experience starts with support. From day one as a Refund Management® client, you will receive the support of an entire team of experts. A dedicated Project Manager will handle the critical details of implementing your program in the early stages.
Account Executive
Then, a seasoned Account Executive will assist you day-to-day through the life of your program. In addition, your students will have access to a dedicated professional customer service teamt that provides support through phone, online FAQs, email, and social media.
eTrain learning sessions
Stay informed and up to date through our eTrain learning sessions and receive online support at bankmobileadminsupport.com.
The process
Step 1
School transmits refund
information to BM Technologies, Inc.
Step 2
School wires the total
disbursement amount to BM Technologies, Inc.
Step 3
We disburse refunds based on
preference selected by the
student.
Step 4
We handle all exceptions and all customer service.
The launch
The implementation or “launch” will require minimal IT involvement—only approximately 20 hours from IT resources for the whole launch. The launch is fast-paced and lasts for just 8-12 weeks. Launch revolves around five major deliverables to test the program and prepare for the initial rollout to the campus community:
- Test demographic file
- Refund test file #1
- Initial demographic file (pre-determined student population to be messaged)
- Refund test file #2
- Daily demographic file (new students)
The timeline
Our project timeline is designed to keep you informed at every stage. Stay on track and meet your goals with our structured approach.
Weeks 1-4
- Team creation
- Intro email sent to students and staff/faculty
- In-person project kickoff on campus
- Introduce student and administrator websites
Weeks 4-8
- Operational process testing
- File certification
- Administrator training
- Educational materials distributed on campus
- Address update campaign
Weeks 8-12
- Administrator training continues
- Refund processing tested
- Demographic data exports
- Refund selection kit issuance
- Refund program goes live!
Integration
There is no hardware or software to install, and we operate with all major student information and transaction systems. Over the years, we have collected scripts written within various ERP systems and will provide references from partner schools to help point you in the right direction.
We offer a number of add-on services or modules
So you can create a program that suits the unique needs of your institution.
PLUS Loan
Refund Management® service
Disburse PLUS Loan refunds directly to parents.
Data transfer
Do you manage your own program and need to ease the burden? Easily transition your internally managed direct deposit refund program to the Refund Management® service and alleviate data security and compliance concerns.
Campus payroll
Handle payroll services for students, faculty, and staff electronically to ensure timeliness and accuracy.
Identity Verification
Streamline the admissions process and enhance security by verifying the identity of your prospective students with ease. Detecting fraudulent submissions early in admissions is important to prevent financial and risk burdens. Fraudulent applications can increase your costs and negatively impact acceptance and retention rates and course decisions.