Contact Us

BankMobile Checking & Savings Account

By phone
1-877-327-9515
or toll-free:
1-866-309-7454

Hours of operation:
8am – 11pm ET
7 days a week

Automated service line:
Available 24 hours a day , 7 days a week.
By email
Email your questions to our Customer Care agents by logging in to your account and clicking on the FAQ button. Click Email Support Team and complete the form. Your note will be sent securely to us.
By social media
Twitter: @askBMD
By mail
171 N Winstead Avenue
Rocky Mount, NC 27804

Disbursements – Refund Services Student Support

By phone
1-877-327-9515
By email
Email your questions to our Customer Care agents by logging in to your account and clicking on the FAQ button. Click Email Support Team and complete the form. Your note will be sent securely to us.
By social media
Twitter: @askBMD
By mail
171 N Winstead Avenue
Rocky Mount, NC 27804

Higher Education Platform – Admin Support

By phone
1-866-663-2228

Hours of operation:
9am – 6pm ET
Monday - Friday
By email
clientsupport@firstcarolinabank.com

White Label Platform

By email
inquiries@firstcarolinabank.com

BM Technologies, Inc. - Corporate Contact Info

By phone
1-877-327-9515
By email
supportbankmobilehelp@firstcarolinabank.com

Legal Inquiries

By email
legal@firstcarolinabank.com
By mail
ATTN: Legal
171 N Winstead Avenue
Rocky Mount, NC 27804